FREQUENTLY ASKED QUESTIONS
If the answer to your question is not listed below, please email us at firstname.lastname@example.org and we will get back to you as soon as we can!
IN RESPONSE TO COVID-19:
With 7 locations across 5 states, we have been closely following the concerns regarding the spread of the coronavirus (COVID-19) and per the strong recommendations of our local public health officials and guidance from the Centers for Disease Control and Prevention we have made the difficult decision to suspend operations in ALL Blind Barber locations until further notice.
This will be effective beginning today Saturday March 14, 2020 and includes both barbershops and backrooms. As we have previously said, the safety of our communities and employees remains our top priority and we will continue to do our part and put the health and well-being of the world, our country and the cities we call home first.
We will continue to update our social channels with any new developments regarding resuming operations. If you have any questions, please comment below, email us at email@example.com. We're going to miss you all for this brief time but believe us, we will all be back better than ever. Love to all of you.
The Blind Barber Family
KLARNA FREQUENTLY ASKED QUESTIONS:
WHAT IS KLARNA?
Klarna is a fast and simple payment method which allows you to try the product for 30 days prior to any payment, with no added cost or hassle. Payments are automatically collected after the 30 days if you love the product from your own debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (as long as all payments are completed on schedule). For more info visit Klarna here.
HOW DO I CHECK OUT WITH KLARNA?
On the billing stage of Secure Checkout, select Klarna as your payment option, enter your card information and click the place order button! It's that simple.
WHY WASN'T I APPROVED BY KLARNA?
Blind Barber does not determine eligibility with Klarna. Klarna is available by phone at 1-844-KLARNA1. For more customer service contact information visit their website here.
HOW CAN I REACH KLARNA?
Klarna is available by phone at 1-844-KLARNA1. For more customer service contact information visit their website here.
HOW DO RETURNS WORK WITH KLARNA?
Blind Barber processes returns for Klarna orders exactly like orders made with other payment methods so you have 30 days to give the product a try and if for some reason you don't love it, we'll happily offer a full refund. No questions asked. Once your return is initiated in your Blind Barber account, Lulus will send a refund transaction to Klarna where they will adjust your payment plan accordingly.
SUBSCRIBE & SAVE REGIMEN FREQUENTLY ASKED QUESTIONS:
WHAT IS OUR SUBSCRIBE & SAVE REGIMEN?
A Regimen is an auto-shipment subscription plan, built by you, which includes any combination of Blind Barber grooming products, delivered on a (2-5 month) recurring schedule. Oh, and Regimen subscribers receive discounted pricing of 20% OFF! Even better, you can edit, pause or cancel the subscription at any time through your Blind Barber account.
WHEN WILL MY SUBSCRIBE & SAVE REGIMEN PRODUCTS SHIP?
Your first Regimen product order will ship one business day after the order is received. Your subsequent Regimen shipments will ship based on your selected monthly interval of recurring shipments.
HOW DOES SUBSCRIBE & SAVE REGIMEN BILLING WORK?
You will be billed each time your Regimen ships.
HOW DO I VIEW OR EDIT MY SUBSCRIBE & SAVE REGIMEN?
You can manage your Regimen subscriptions in your account settings.
HOW DO I UPDATE MY SUBSCRIBE & SAVE REGIMEN PAYMENT AND/OR SHIPPING INFORMATION?
You can update your shipping or billing address and/or manage your payment methods in your Regimen account settings.
HOW DO I CANCEL MY SUBSCRIBE & SAVE REGIMEN?
You can cancel your Regimen subscription without penalty at any time in your Regimen account settings.
DO YOU SHIP SUBSCRIBE & SAVE REGIMENS INTERNATIONALLY?
Unfortunately, Regimen subscription plans are only available for domestic shipping within the US.
GENERAL FREQUENTLY ASKED QUESTIONS:
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Visa, MasterCard, American Express, Discover, Apple Pay, Paypal, Klarna -- pretty much anything.
DO YOU TEST YOUR PRODUCTS ON ANIMALS?
WHERE ARE YOUR PRODUCTS MADE?
We work hand-in-hand with chemistry labs in the United States (New Jersey and California) to create specific formulas aimed at keeping you handsome.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
You can expect your order to arrive within 3-5 days from the date of purchase or you have the option to choose 2-day shipping.
DO YOU SHIP INTERNATIONALLY?
The only international shipment we have available at this time is to Canada. If you are looking to order product outside the US or Canada, please visit MrPorter.com for your Blind Barber product needs.
DO YOU OFFER EXPEDITING SHIPPING?
We now offer 2-day shipping for $7.95 or FREE with orders over $45.
DO YOU OFFER GIFT CARDS?
We sure do. Purchase any DIGITAL Blind Barber gift card online and use it for Product or Services in one of our locations.