Question 1

Where does the name Blind Barber come from?

Accepted Answer

The name "Blind Barber" is innspired by the prohibition times when speakeasy bars were often referred to as either "Blind Pigs" or "Blind Tigers"

Question 2

Do you take reservations?

Accepted Answer

Blind Barber takes reservations for parties of 6 or larger. All other groups are walk-in only. Please visit the page Blind Barber location of interest and its "reservation request form" for more specific details.

Blind Barber Locations: https://blindbarber.com/pages/locations

Question 3

Are the barbers at Blind Barber actually blind?

Accepted Answer

No. The name "Blind Barber" is a play on prohibition times when drinking establishments during prohibition still operated and were often referred to as "Blind Pigs or Blind Tigers" where the law would turn a "blind" eye to what was actually going on in the back.

Question 4

Where are all of your products made?

Accepted Answer

Happy to say that all of our products are formulated in the USA.

Question 5

What if I’m not happy with my Blind Barber?

Accepted Answer

Never fear. That is when our Barber's Guarantee kicks in. We stand by our products and customers, and we won't rest until you’re fully happy with your Blind Barber. That’s why we're proud to offer 30-days for you to try your Blind Barber products before committing. If your order is not to your liking, we're happy to provide you with a return or exchange at no cost. Just be sure to reach out within 30 days of receiving your order to sales@blindbarber.com or start check out our automated help in the chat and we’ll take care of the rest.

*Please note we do not accept returns or exchanges for subscription replenishments, final sale items, gift cards, sample sets, or trial sets.

Question 6

Who can join the Blind Barber Loyalty Program?

Accepted Answer

The Blind Barber Loyalty Program is open to all customers. Only an account on the Blind Barber App is necessary - If you don't already have the Blind Barber app head on over to this link and download now link

Question 7

What are tiers?

Accepted Answer

Tiers in the Blind Barber Loyalty Program are where Blind Barber Loyalty Members are placed based on their point history, and where the specific rewards, experiences, and additional benefits are decided.

Question 8

Where do I download the Blind Barber App?

Accepted Answer

Currently the Blind Barber App is only available on iOS and can be downloaded here: link

Question 9

Can I purchase a Blind Barber.com Gift Card?

Accepted Answer

Yep but only the digital kind. You can purchase gift cards on blindbarber.com or through our app. Once purchase a gift card will be emailed to you to then forward to the recipient of your choice. Please note that gift cards can only be redeemed via blindbarber.com OR through web checkout on the Blind Barber App

Question 10

Does Blind Barber support any charities?

Accepted Answer

We sure do. Blind Barber is about COMMUNITY. The energy, diversity, fun and support that comes with each friend and guest of Blind Barber has been what moves us toward fulfilling our mission: to create a more “handsome” world. So with that we donate a percentage of EVERY online sale to a specific charity or a charity of the customer's choice. See more here https://blindbarber.com/pages/charity

Question 11

How do I book a party or special event?

Accepted Answer

To book a party or a special event please visit the Blind Barber location's page and submit a reservation request for the location of interest. One of our incredibly friendly and helpful managers will get back to you promptly.

Blind Barber locations: https://blindbarber.com/pages/locations

Question 12

What services do you offer?

Accepted Answer

Blind Barber offers 4 core services: haircuts, shaves, beard shaping and our signature skincare treatment utilizing Blind Barber's skincare product regimen. For more information and to book your appointment please visit us at blindbarber.com or download the Blind Barber iOS app here: link

Question 13

What is my Product's "Best By" Date?

Accepted Answer

We recommend using your product within 12 months of opening.

That said, we view these dates as gentle suggestions; as long as you don't notice any drastic without changes in color or texture, your product should still be completely safe to use beyond this date

Give a shout if you have any additional questions about this at sales@blindbarber.com

Question 14

How long do returns or exchanges take on average?

Accepted Answer

We will process your new order immediately once you return your original product(s), so you should expect your replacement or exchange order within 4-8 business days of you sending in your original item.

Depending on the option that works best for you, returns will be credited to your original payment method. Funds returned to your original payment method may take up to 3-5 business days to appear in your account.

Question 15

Is it free to join the Blind Barber Loyalty Program?

Accepted Answer

Yes. The Blind Barber Loyalty Program is free to join, and does not require any enrollment fees or credit card application.

Question 16

How many tiers are there?

Accepted Answer

The Blind Barber Loyalty program has three tiers. In order, please see the tier breakdown below:
Tier I: Silver (500 - 750 Points)
Tier II: Gold (750 - 1000 Points)
Tier III: Platinum (1,000+ Points)

Question 17

If I already have the Blinnd Barber do I need to download a new Blind Barber App?

Accepted Answer

No. You can update to the newest version of The Blind Barber App on the App Store.

Question 18

Do Blind Barber Gift Cards expire?

Accepted Answer

Nope. Never

Question 19

Do you take cash as a form of payment?

Accepted Answer

Yes, we take cash but would prefer credit card or utilizing the Blind Barber app for all transactions (might as well earn points on your purchases right?)

To download the Blind Barber app for iOS please visit: Blind Barber App

Question 20

How long are the appointments?

Accepted Answer

Each individual Blind Barber barber service is about 30 minutes long. To book your appointment please visit us at blindbarber.com or download the Blind Barber iOS app here: link

Question 21

Are your products cruelty-free?

Accepted Answer

We are proud to say that all of our products are cruelty-free. Love our fuzzy friends.

Question 22

Where do you ship to?

Accepted Answer

We currently ship to the continental U.S., Hawaii, and Alaska and Canada only. At this time, we don’t ship internationally or to the U.S. territories.

Question 23

How do I join the Blind Barber Loyalty Program?

Accepted Answer

You are automatically enrolled in the Blind Barber Loyalty Program once you make an account on the Blind Barber App or Website. Points will start accumulating with every purchase made at Blind Barber Stores, on the Blind Barber App, and on the Blind Barber website. We recommend using the Blind Barber app though as it will allow for more unique redemption opportunities such as with barber services or bar purchases.

To download the Blind Barber app please visit: link

Question 24

How are tiers determined?

Accepted Answer

Blind Barber Loyalty Members are placed in tiers based on lifetime point accumulation.

Question 25

Do I need to create a new user profile or password on the app if I already have one for blindbarber.com?

Accepted Answer

No. You can sign in using your current Blind Barber.com credentials, or your log-in from previous versions of the app.

Question 26

Can I use a Blind Barber Gift Card for Barber Shop services?

Accepted Answer

Sure can. Just be sure to show the gift card at time of service and our manager will ensure payment is processed.

Question 27

What is Blind Barber's Sustainability Program?

Accepted Answer

Blind Barber is now certified Plastic Neutral by rePurpose Global. For every product we sell, we are donating a percentage towards vetted programs that will collect and recycle as much plastic waste from the environment as we use in our packaging and operations.

As well as reducing our plastic use wherever possible, this partnership with rePurpose Global allows us to fund cutting-edge recycling, support ethical wages for marginalized waste workers in India, and ultimately reduce plastic leakage into landfills and waterways.

By doing so, we are proud to announce that every Blind Barber purchase will now carry a Net Zero Plastic Footprint. Learn more about our Plastic Neutral Guarantee at www.plasticneutral.global

Question 28

Does Blind Barber have an auto-gratuity in place?

Accepted Answer

Yes. An auto-gratuity of 20% is applied however this only applies to large parties or tabs over $150.

Question 29

What happens if I am running late?

Accepted Answer

If you are running late, please notify us quickly as possible so we can try to adjust the schedule and ensure everyone receives the appropriate amount of time for their services. Please note that if you believe you will be more than 15 mins late we will most likely need to reschedule your appointment for a later time.

To message us please feel free to email or call us at one of the numbers below:

Location	Email	Phone Number
Blind Barber New York	ev.barbershop@blindbarber.com	(212) 228-2123
Blind Barber Moxy	moxy.barbershop@blindbarber.com	(646) 609-1772
Blind Barber Philadelphia	philly.barbershop@blindbarber.com	(215) 528-9485
Blind Barber Chicago	chi.barbershop@blindbarber.com	(312) 405-9929
Blind Barber Nashville	nashville.barbershop@blindbarber.com	(615) 682-8229
Blind Barber Culver City	cc.barbershop@blindbarber.com	(310) 841-6679
Blind Barber Highland Park	hp.barbershop@blindbarber.com	(323) 739-0315

Question 30

What do the "Proofs" mean on the styling products?

Accepted Answer

The proofs are just our fun little way to dictate the strength of hold the product has, tying it to our origin story of a barbershop with a bar behind it. Just like your favorite spirit, the stronger the proof the stronger the spirit. Check out the history of Blind Barber here: anniversary.blindbarber.com

Question 31

How fast do you ship?

Accepted Answer

We start working on your order as soon as you place it, so we can get handsome as quickly as possible. No one wants to be without their go-to pomade right?. Regular shipping takes 3-7 business days from when the order is placed. We do not currently offer expedited shipping at this time.

Question 32

I already have an existing account on blindbarber.com or the Blind Barber App. Will my lifetime purchase history be counted toward points?

Accepted Answer

Yes. Members will be placed into tiers based on their lifetime purchase history, based on the email address associated with blindbarber.com, the Blind Barber App, or in-store Blind Barber Grooming product purchases.

Question 33

Where do I see my tier status?

Accepted Answer

Tier status, along with point total, can be found under the ID tab in the Blind Barber App, located under your membership card or after logging in at https://blindbarber.com/pages/rewards-loyalty

Question 34

Can I update my user preferences?

Accepted Answer

Of course. In the Profile tab (where you can access Loyalty, your member card, icons, orders, account details, and help), you can edit your location preferences, saved payment methods and other settings.

Question 35

Can I use a Blind Barber Gift Card for Bar purchases

Accepted Answer

Unfortunately not at this time. Only product and/or barber services are reddemable thorugh a gift card.

Question 36

Does Blind Barber serve food?

Accepted Answer

This depends on the location. Here are the Blind Barber locations serving small bites until 10pm:

Blind Barber Philadelphia
Blind Barber Chicago
Blind Barber Nashville
Blind Barber Culver City
Blind Barber Highland Park

Blind Barber locations NOT serving food:

Blind Barber Moxy Hotel
Blind Barber East Village

Question 37

Is Blind Barber a franchise?

Accepted Answer

Nope. Blind Barber is privately owned.

Question 38

Are your products free of Parabens and Sulfate?

Accepted Answer

Yes, they are free of both parabens and sulfates.

Question 39

What does shipping cost?

Accepted Answer

All orders over $45 receive free shipping. Below that cart value shipping will cost 5.95 for all US based orders.

Question 40

When do I begin earning points?

Accepted Answer

Points are based on your complete purchase history under the email account associated with blindbarber.com and/or the Blind Barber iOS App. Since points are retroactive, you will see a point total that corresponds with your purchase history on your Membership ID.

Question 41

What tier benefits can I expect?

Accepted Answer

Please see below for the complete list of tiers and tier benefits:

Question 42

My full order history isn’t appearing under my account, why?

Accepted Answer

Full order history may be in the process of transferring over to The Blind Barber App. In the meantime, you can view your entire purchase history on Blind Barber.com. Please reach out to help@blindbarber.com for additional information regarding your order history.

Question 43

What are the hours of operation?

Accepted Answer

The hours of operation for the bars at Blind Barber vary depending on the location. You can find each location's hours of operation on the individual location pages here: https://blindbarber.com/pages/locations

Question 44

Are you hiring?

Accepted Answer

We are always interested in meeting great people. Please visit our Careers Page for all available positions.

Question 45

What happens if a customer does not show for the appointment?

Accepted Answer

If a customer is a "no-show" for an appointment and does not provide Blind Barber with advance notice, Blind Barber will charge the card on file 100% of the service price. If you feel as though this charge is inaccurate please feel free to reach out to one of our team members at the location of your appointment:

Location	Email	Phone Number
Blind Barber New York	ev.barbershop@blindbarber.com	(212) 228-2123
Blind Barber Moxy	moxy.barbershop@blindbarber.com	(646) 609-1772
Blind Barber Philadelphia	philly.barbershop@blindbarber.com	(215) 528-9485
Blind Barber Chicago	chi.barbershop@blindbarber.com	(312) 405-9929
Blind Barber Nashville	nashville.barbershop@blindbarber.com	(615) 682-8229
Blind Barber Culver City	cc.barbershop@blindbarber.com	(310) 841-6679
Blind Barber Highland Park	hp.barbershop@blindbarber.com	(323) 739-0315

Question 46

What temperature should my products be stored at?

Accepted Answer

We recommend storing your products at room temperature.

Question 47

"Where is my order confirmation & shipping confirmation?

Accepted Answer

You should receive your order confirmation via email and/or sms a few minutes after you place your order. If you don’t, please check your junk/spam filter.

Shipping confirmation emails/ms with tracking numbers typically arrive via email within 1-3 business days after the order has been placed. Please allow carrier 24 to 48 hours to update your tracking.

If you have any questions, email us at sales@blindbarber.com or check status in our automated chat support. Just click the chat icon and select the appropriate prompt.

Question 48

How do I view my point total?

Accepted Answer

Your point total can be found in the Loyalty tab on the Blind Barber App

To download the app please visit: link

Question 49

How will I know if I’ve unlocked a new tier status?

Accepted Answer

Your membership card will change upon unlocking your new tier status. You will be able to access the benefits of their new tier once your Blind Barber Loyalty account has changed. You will also receive an email or push notification alerting you of the tier change.

Question 50

I left / lost my credit card, what should I do?

Accepted Answer

We're so sorry about the inconvenience. We're here to help though. Please email the location you were at from one of the addresses below and one of our team members will get back to you:

Location	Email	Phone Number
Blind Barber New York	ev.barbershop@blindbarber.com	(212) 228-2123
Blind Barber Moxy	moxy.barbershop@blindbarber.com	(646) 609-1772
Blind Barber Philadelphia	philly.barbershop@blindbarber.com	(215) 528-9485
Blind Barber Chicago	chi.barbershop@blindbarber.com	(312) 405-9929
Blind Barber Nashville	nashville.barbershop@blindbarber.com	(615) 682-8229
Blind Barber Culver City	cc.barbershop@blindbarber.com	(310) 841-6679
Blind Barber Highland Park	hp.barbershop@blindbarber.com	(323) 739-0315

Question 51

Are you hiring?

Accepted Answer

We are always interessted in meeting great people. Please visit our careers page for all available positions

Career Page: https://blindbarber.com/pages/careers

Question 52

Doess Blind Barber offer subscriptions?

Accepted Answer

We used to however those have been discontinued for the time being and in place we have provided special pricing for all purchases in place of subscriptions. Please head over to the Blind Barber App Download link to download the app and discover all the benefits.

Question 53

How do I accumulate points?

Accepted Answer

Purchase points can be earned online, on the Blind Barber App, at Blind Barber Shops, and at Blind Barber Treats locations worldwide (with some exceptions noted below). Points may also be earned by other special actions listed here: https://blindbarber.com/pages/rewards-loyalty, as well as other special occasions that will be communucated from time to time. Get on the list to find out!

Question 54

What should I do if there is an issue with my tier status?

Accepted Answer

Please reach out to help@blindbarber.com with any questions or concerns regarding your tier status.

Question 55

What's on the menu	at Blind Barber?

Accepted Answer

That all depends on which location you are visiting. To view each location's menu please visit the location of your choice here: https://blindbarber.com/pages/locations

Question 56

When are points added to your account?

Accepted Answer

In most cases, immediately. If you find that points have not been added and should have, please reach out to us at help@blindbarber.com

Question 57

What are achievements?

Accepted Answer

Achievements allow Blind Barber Loyalty Members to earn bonus points based on non-purchase behaviors. Some examples of Achievements include:

Adding Your Birthday to your profile
Reading a new editorial on the Blind Barber App
Securing Top Score in Bryce Harper Pomade Chomper
Completing your preferences in the Blind Barber App

Question 58

Do you do sparklers	for birthday parties?

Accepted Answer

Sorry but we do not allow sparklers or additional decor to table service at this time.

Question 59

Are Points Redeemable?

Accepted Answer

Of Course! Points can be used towards product purchases on blindbarber.com or the Blind Barber App and can also be redeemed for barbershop services or bar purchases when using the Blind Barber App. Download here: link

Question 60

How many points do Achievements earn?

Accepted Answer

Achievement point values vary depending on the action. Keep an eye out for new achievements and their rewards.

Question 61

Can I DJ at Blind Barber?

Accepted Answer

We would love to work with you. Please select email the location you are most interested in and someone will get back to you as quickly as possible:

Location	Email	Phone Number
Blind Barber New York	ev.barbershop@blindbarber.com	(212) 228-2123
Blind Barber Moxy	moxy.barbershop@blindbarber.com	(646) 609-1772
Blind Barber Philadelphia	philly.barbershop@blindbarber.com	(215) 528-9485
Blind Barber Chicago	chi.barbershop@blindbarber.com	(312) 405-9929
Blind Barber Nashville	nashville.barbershop@blindbarber.com	(615) 682-8229
Blind Barber Culver City	cc.barbershop@blindbarber.com	(310) 841-6679
Blind Barber Highland Park	hp.barbershop@blindbarber.com	(323) 739-0315

Question 62

What are purchase points?

Accepted Answer

Purchase points are points earned through purchasing on BlindBarber.com, at Blind Barber retail locations or on the Blind Barber App. Points are calculated based on the native form of currency found in the location of purchase and vary depending on the type of purchase being made. Please see the purchase point breakdown below:

5 Points
For every $1 spent on a Blind Barber Grooming Product purchase, including apparel, collaborations, accessories, and footwear.
1 Point
For every $1 spent on a Blind Barber purchase at one of the bars or for a barber shop service.

Please note that purchase points are not added from sales tax, discounted prices, or shipping costs.

Question 63

What should I do if I’m having trouble with my Achievements?

Accepted Answer

Please contact help@blindbarber.com with any questions or concerns regarding your Blind Barber Loyalty Achievements.

Question 64

Are you hiring?

Accepted Answer

We are always interessted in meeting great people. Please visit our careers page for all available positions

Career Page: https://blindbarber.com/pages/careers